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Contact Us Call UsYou’re more than welcome to contact our friendly and responsive team but just in case you’re after a quick fix we’ve recorded the answers to our FAQs right here.
Delivery & Shipping
2-3 weeks APPROXIMATELY from receipt of a written order, signed artwork approval and receipt of deposit. However, if your order is for a specific event please let us know your deadline at the time of order confirmation. Acceptance of your order is subject to sighting of artwork and stock availability at the time of ordering.
Freight is charged at cost additional to your PromoShop® quote.
How easy is PromoShop to work with?
Getting set up with PromoShop is easy – just select the product you like, design it using our online tools, add it to your cart, and complete the checkout process. If you need help, reach out to our friendly customer service team.
Do you have a mimimum order quantity?
Generally, there is a MOQ for our products, although we are happy to offer flexibility wherever possible.
What is your lead time?
Our items have different lead times but generally please allow 7-10 business days from artwork approval for delivery of your order. Should you need a rush order let us know and we will quote express delivery.
How do i create new custom artwork for my Promoshop products?
You can use our free in-house design studio to create custom artwork that meets your needs. If you have existing artwork in the correct format (usually EPS Illustrator) you can easily upload and add it to your cart.
Do i get an artwork proof prior to production?
Yes, we will send you a high quality artwork approval form confirming all order details prior to production commencing.
Do i get Pre-production sample of my order?
Pre – production samples are available by special arrangement only usually with costs associated.
How is delivery and shipping handled by Promoshop?
PromoShop offers shipping within Australia, and select international locations. We offer both standard and express shipping options, and we will provide an estimated delivery date and cost? at checkout.
Do you offer a kitting and distribution service?
Yes, we can facilitate delivery to multiple destinations using your nominated carrier or ours. We are also geared to assemble gift packs and event merchandise bags in-house.
What form of payment do you accept?
We recommend the use of a credit card to facilitate rapid fulfilment of your order. We are happy to accept MasterCard and VISA, as well as American Express. Please note, American Express cards will incur a 2.5% surcharge. We also accept payment by EFT. All prices are subject to change without notice.
Why Branded Merch Matters in Education
Build School Identity & Pride
Branded merchandise helps students feel connected and proud of their institution
Key considerations:
Pad printing is frequently utilised when there is restricted space available for printing on a product.
In what instances is this method employed?
Most effective on compact articles like pens, bottles and cups. It is considered the most cost-effective printing method for such small-scale items.
Professional Image
Uniform branding enhances credibility for schools and universities
In what instances is this method employed?
Primarily utilised for smaller items that require full-colour edge-to-edge designs. Commonly used on items such as lanyards, stubby coolers, caps, toys, sports jersey and polos. It’s worth noting that sublimation printing occurs over a white base material, resulting in a visible white base underneath the product.
Student Engagement
Creative merchandise boosts participation in events and activities
In what instances is this method employed?
Primarily utilised for smaller items that require full-colour edge-to-edge designs. Commonly used on items such as lanyards, stubby coolers, caps, toys, sports jersey and polos. It’s worth noting that sublimation printing occurs over a white base material, resulting in a visible white base underneath the product.
Sustainable Choices
Eco-friendly products align with modern educational values